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Abandoned-cart recovery

Bring back shoppers who verified a phone but didn't order — over WhatsApp, SMS and email, on the channel Indians actually open.

When a shopper OTP-verifies their phone but doesn't complete the order, IndiSell can message them back automatically. Because the number was verified at checkout, these messages actually deliver — WhatsApp open rates in India sit far above email.

How it works

1
A cart becomes recoverable

A shopper verifies their phone, then leaves without ordering. IndiSell captures it as a recoverable cart with a resume link.

2
A timed journey fires

Your sequence sends messages at set delays — e.g. WhatsApp after 30 min, SMS after 6 h, email next day.

3
It stops the moment they return

As soon as the shopper comes back or buys, the journey ends — no nagging.

💬WhatsApp+30 min ✉️Email+2 h 📱SMS+24 h ✓Returnsjourney stops
A 3-touch journey — and it stops the instant the shopper comes back.

Set it up

Under Abandoned Cart you'll find:

  • Recovery journey — pick a recipe (Standard 3-touch, High-intent 5-touch, Quiet email-only) or build your own sequence with per-step channel and delay.
  • Channels — connect the accounts messages send from (WhatsApp, SMS, email) and set templates.
  • Performance — how many carts were recoverable, messaged, and recovered.
  • Recovery offer — an optional coupon that auto-applies when the shopper returns via the link.
ℹ️
Shoppers who only browsed and never verified a phone can't be messaged — there's no reachable identity. Recovery works on <em>verified</em> carts, which is exactly why it converts.

How-to: build a 3-touch sequence

1
Abandoned Cart → Recovery journey

Choose Sequence (multi-channel) mode, or start from the Standard 3-touch recipe.

2
Add the touches

Touch 1: WhatsApp, +30 min. Touch 2: Email, +2 h. Touch 3: SMS, +24 h. Set the channel and delay on each.

3
Connect the channels

Under Channels, connect the accounts each touch sends from and pick templates. Chips show which channels are ready.

4
Optional: a return offer

Set a recovery coupon that auto-applies when the shopper returns via the link.

5
Turn it on

Enable the journey. It fires per abandoned cart and stops the moment the shopper returns or buys.

💡
A returning shopper's cart is prefilled and one tap from payment. Keep the first touch fast (WhatsApp within the hour) — that's where most recovered revenue comes from.