Pincode rules, caps & auto-block
Score-independent COD levers — pincode rules, same-day caps, value caps, the outside-India rule, and automatic blocking of serial returners.
These rules apply regardless of the risk score, so you can enforce hard policies that the band actions alone wouldn't catch. All live under RTO Suite → Risk rules.
Pincode rules
Block, prepaid-gate, or partial-COD specific pincodes (or prefixes). Feed them from your own delivery outcomes rather than a stale industry list — a handful of high-RTO pincodes usually explain most of the damage.
How-to: block a high-RTO pincode
In RTO Suite, look at which pincodes return most. A few usually explain the bulk of your RTO.
Risk rules → Pincode rules → paste the pincodes (or prefixes), comma-separated.
Choose Block (prepaid only) or Only Partial COD for those pincodes, and Save.
Same-day COD cap
A repeat same-day COD from the same phone is the single strongest RTO predictor in the data — these return roughly twice as often. Cap how many full-COD orders one phone can place in 24 hours; extra orders get Partial or Block.
Order-value caps
Set a COD minimum and/or maximum. Orders outside the range lose plain COD (they can still pay partial). Useful for very high-value carts where a full-cash parcel is a coin flip.
Outside-India COD
A genuine COD buyer is on an Indian connection. When the checkout IP geolocates outside India, apply Partial or Block COD — independent of the score.
Auto-block serial returners
When your connected courier reports RTOs for the same phone number, IndiSell can block that number from full COD automatically. The block appears under Customer overrides (marked "auto") where you can undo it — and a customer you manually allowed is never auto-blocked.